Privacy Policy

TRADE CONFIDENTIALITY

Confidentiality is taken for granted in e-commerce. All user information transmitted to the Company is considered and is highly confidential.

INTELLECTUAL PROPERTY RIGHTS

All the design of the website, the content, sounds, texts, images, photos, products and its settings and any necessary software used in relation to it are the intellectual property of the Company and its suppliers and are protected according to the relevant provisions of Greek and European law and international conventions.

No part of this site may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, without the prior written permission of the rights associated with the content of the website and the modification of the content or software, in whole or in part, or the use of modified versions of the software for the purpose of unauthorized access to the Services or access to the Website. The names, images, shapes, logos and insignia that are mentioned / appear on the Company's website as well as the products / goods, are the exclusive trademarks of the Company or third parties protected by the relevant trademark laws, and their appearance on its website Company should in no way be construed as a transfer, assignment or assignment of their license or right of use.

The Company owns the trademark "Via Luce" and its logos for Greece. The Internet visitor / user acknowledges the exclusive rights of the Company in relation to the "Via Luce" mark and is prohibited from making any use that may adversely affect the Company's copyright. The visitor / user is prohibited from violating the intellectual property rights of the Company and its associates, suppliers or service providers, while the Company reserves the right to demand compensation for any relevant violation.

PERSONAL DATA PROTECTION POLICY

The management by the Company and the protection of the personal data of the visitors / users of this website, are governed by the relevant Greek and European legislation and these Terms.

The Company considers the management of your personal data a very serious matter and therefore makes every effort to fully comply with all the rules of their processing, as they arise from Greek and European law. The Company collects personal data of its users only when they provide it voluntarily. There is special care for the data collected with the help of cookies. Due to the frequent and rapid changes of technology as well as the corresponding efforts of the legislator to keep up with the legislation, the Company undertakes to inform you of any change in the personal data management policy. In case of disagreement of the user / visitor of the Company with this policy, he must stop and avoid browsing the Company's website.

The Company covers all personal data and data as well as the conditions of collection, processing and management of personal data of visitors / users / members of the site. In no case is the relationship between the visitors / users / members of the site and any services that are not subject to the control / ownership of the Company covered by this.

The Company undertakes to make every effort to preserve the personal character of the user's data. Consequently, it can not be transferred to any third party (natural or legal) for any reason except in cases provided by law and exclusively to the competent authorities.

In order to carry out any transaction through the Company's website and to place products or services, it is possible to request disclosure from the user of his personal data (such as name or company name, profession, home address or work, email address, contact telephone). The Company maintains and processes within the meaning of the General Regulation 2016/679 for Data Protection the file with the personal data of the users with the sole purpose of the execution of the orders and the contracts that will be concluded through www.vialuce.gr for the sale products. Recipients of data of the file for the promotion, support and service of the transaction relationship, can be the associates of the Company, authorized employees who mediate for the delivery of the products, and any banks through which the transactions will be paid according to the choice. of the user.

The visitor / user can at any time contact the administrators of the Company's website to be informed if there is a file with his details, while at the same time he can change them or delete them from the lists whenever he wishes.

The Company maintains files with the personal data of the users exclusively for financial, tax and of course communication purposes. In the context of the continuous improvement of its services and information, it may process, under strict conditions of confidentiality and anonymity, part or all of the data that the users themselves have submitted for statistical and financial reasons.

The e-mail contact details that the user will declare, in the context of his transaction with the Company for ordering or purchasing products, can be used to directly promote similar or to inform the user about new products and services. In any case, the user may at any time object to the use of his e-mail details for the promotion or promotion of new products with a relevant statement to the Company or following the instructions contained in each communication.

Any other disclosure / transfer of your personal data, for example disclosure of login data from the Company's website, to a third party social networking site or to a web service such as Facebook, twitter, Instagram, pinterest, is done only with your prior explicit consent.

RIGHTS OF SUBJECTS RELATING TO PERSONAL DATA

Users reserve the following rights regarding the processing of their personal data: right to information about their personal data, right to correct and supplement their personal data, right to delete their personal data, right to withdraw their consent, right to view objections to the processing of their data.

IP ADDRESSES

The IP address is determined by the provider (Internet Service Provider) of the connection through which the visitor / user's PC has access to the Internet and then to the Company. The Company can identify the IP address through which the computer or any other electronic device accesses the Internet and then the Company's website, while this information is used for statistical purposes. The IP address is reserved for technical reasons, as well as for issues related to the security of the Company's systems. The IP address of the user, from which he visited the Website may be handed over to the competent police or judicial authorities, if duly requested. In cases where the browser requests permission to download the user's location from the Company's website, this information is used to provide more personalized information. In any case, this user license may be revoked at any time by changing its browser settings.

If the user / visitor chooses not to provide this license, then it may not be possible to access specific services on the Company's website.

HYPERLINES (Hyperlinks)

With the help of appropriate links within the Company's website, the possibility of accessing third party websites is provided. The placement of these links has been done with the sole purpose of facilitating the visitors during their internet browsing. It is in no way an indication of acceptance or approval of the content of the websites listed with a link. Each link leads to a different website, the browsing of which is subject to the terms of use of this website. The Company bears absolutely no responsibility for the content and the personal data management policy of the website that is listed with a link. Access through the use of the provided links to the respective website takes place at the sole responsibility of the user.

Log – in from social media

Users when registering or logging in to the Company's client account, also have the option of verifying their identity and then registering or logging in to their existing profile on one of the following social networks: facebook, twitter, Instagram, pinterest. For this purpose, users will find the corresponding symbols of the respective social network providers, supported by the Company's website, on the registration page or on the login page.

In order for the authentication process to be performed for the user to register and log in, the user's IP address is transmitted to the respective social network provider. The Company has no influence on the purpose and manner of collection and further processing of data by the respective social network provider. For more information on this topic, users should read the respective provider's privacy policy.

Communication, request for information, withdrawal of consent, blocking, deletion

Users may at any time and at no charge object to the use of their personal data for the future, request the complete deletion of it, or request information about the data stored by the Company about themselves or their correction. They do not have to follow a specific form of communication. Users can, for example, send an email to This email address is being protected from spambots. You need JavaScript enabled to view it. or use the contact form they will find on the website.

Update and modification

The Company reserves the right to modify / update individual parts of this Policy, without the obligation of prior notice. Please always read the Privacy Policy before using our website to be informed of the current version of the Policy in the event of any modifications or updates.

FACT SHEETS - CONTACT LIST (NEWSLETTERS / MAILING LISTS)

For the registration of the user in the Newsletters and the relevant Contact Directory (Newsletters & mailinglists) of the Company, the user, after filling in the required fields for the creation of a customer account, additionally selects the relevant indication of acceptance of receiving newsletters of the Company. The Company sends newsletters to its users at regular intervals. By creating your profile on www.vialuce.gr, as a user, you are automatically included in the list of recipients of newsletters to the email you declare. In each newsletter you receive, you have the opportunity to unsubscribe, with a relevant link at the end of the email. To do this, click on the link in each newsletter. You will then follow the deletion process.

By subscribing to the Company newsletter you declare that you agree, in order to create a personalized collection of news, offers and other information about the Company newsletter and to send it to you. We can evaluate your shopping habits and searches on our website, so that we can write a newsletter that will be tailored to your requirements and interests.

The Company reserves the right to delete any recipient from the newsletter lists without justification.

The managers of the company make every effort for the smooth operation of the newsletters, however it is always possible for problems of a technical or organizational nature to occur. For any issue that may arise as well as for any relevant information regarding the operation of the newsletters, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it.

MESSAGES THROUGH CONTACT FORM

By submitting your message in a contact form to the Company, you accept the present terms regarding the use of your email and your name by the Company.

The Company undertakes not to use this information for commercial purposes, nor to transfer it to third parties.

Attention: Messages sent using the contact form are not covered by any kind of privacy. Therefore, we recommend that you do not include sensitive information about you or third parties in your messages.